Namma Arasu WhatsApp Service: Get Birth, Death Certificates and Other Government Services Easily

The Tamil Nadu Government has introduced Namma Arasu, a WhatsApp-based e-governance service designed to make various government services more accessible to the public. Developed by the Tamil Nadu e-Governance Agency (TNeGA) in partnership with Meta, the service allows citizens to access several government-related services through WhatsApp without having to visit government offices for every requirement.

The service is part of Tamil Nadu`s efforts to expand digital governance and make public services easier to access. Through the WhatsApp chatbot, citizens can access information and services from different government departments using their mobile phones.

What is Namma Arasu?

Namma Arasu is a WhatsApp-based government service that provides citizens with access to various public services through a chatbot. The service supports both Tamil and English, allowing users to interact with the platform in their preferred language.

The initial rollout covers services from multiple government departments. Official government material describes the platform as supporting services such as property tax and water tax payments, along with other citizen-focused services.

What Services are Available Through Namma Arasu?

The Namma Arasu platform is intended to bring several government services together through WhatsApp. Depending on the service currently enabled, citizens can access information or perform tasks relating to different departments.

Services mentioned as part of the platform include birth and death certificate-related services, revenue services, electricity and utility payments, local body services, land-related information and ration card-related services.

The platform also covers services from areas such as rural development, social welfare, agriculture and Hindu Religious and Charitable Endowments, among others.

How to Use Namma Arasu Through WhatsApp?

Citizens can access the Namma Arasu service through WhatsApp using the designated government number. Users can start the conversation and follow the options displayed by the chatbot to find the required government service.

For services such as certificates or other government applications, users may be asked to provide the relevant details required to identify or process the request. The exact steps and information required can vary depending on the service selected.

Birth and Death Certificate Services

Birth and death certificate-related services are among the services associated with the Namma Arasu digital platform. Citizens can use the available options to access the relevant service and follow the instructions provided through WhatsApp.

The service is intended to reduce the need for citizens to visit government offices or service centres for every routine requirement. However, the availability of a particular certificate service anand the process for obtaining it may depend on the records and service options currently available through the platform.

Revenue and Local Body Services

The platform also brings together several citizen services related to government departments and local bodies. These can include services relating to property tax, water tax and other civic payments. Official Tamil Nadu sources confirm that Namma Arasu supports such citizen-centric digital services.

Citizens can select the relevant option through WhatsApp and follow the instructions shown by the chatbot to proceed with the service.

Other Government Services

Namma Arasu is designed as a multi-department digital service platform rather than a service limited to certificates. The initial rollout includes services covering several departments, with government material describing the platform as offering around 50 services across 16 departments.

The services can include areas such as agriculture, social welfare, rural development, local administration and other government departments. The list of available services may be expanded or updated as additional services are integrated into the platform.

Language Support

The Namma Arasu chatbot supports Tamil and English, making it easier for citizens to interact with government services in either language. The use of WhatsApp also allows people to access the platform using a familiar mobile application.

How to Start Using Namma Arasu?

To use the Namma Arasu WhatsApp service, citizens can send a message such as “Hi” to the designated official WhatsApp number and follow the options provided by the chatbot.

The number mentioned for accessing the service is +91 78452 52525. Users should verify the number through official Tamil Nadu government or TNeGA channels before sharing any personal information.

For other Tamil Nadu e-governance services and assistance, the official TNeGA e-Sevai portal also provides government service information and a helpdesk.

Important Information

The services available through Namma Arasu may be updated as more government departments and services are integrated into the platform. Users should follow the instructions provided through the official WhatsApp service and avoid sharing sensitive personal or financial information with unofficial numbers or accounts.

Disclaimer

This article is intended for general informational purposes only. Government services, WhatsApp numbers, eligibility requirements and service procedures may change from time to time. Citizens are advised to verify the latest information through official Tamil Nadu Government or TNeGA channels before using the service.