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Soon, a portal to give feedback about air services
Posted on: 26/Oct/2016 10:54:28 AM
Air Seva is a new portal that will allow air passengers to post feedback and complaints about inadequate service from airlines and airports. The portal is on the final leg of trials at Chennai airport. The site may also have information about departure and arrival of flights at airports.
The portal and a mobile app will be launched after the internal trials are completed. The website is designed to bring together information about all airports and airlines on a single portal. Feedback and complaints posted by passengers will be directly reviewed by the ministry.
A senior official of the Civil Aviation Ministry said, Trials held at Mumbai and Delhi were successful. The ministry may take a decision to launch it after the trial in Chennai is complete.
The website will also offer a common platform to post feedback on the various services offered by airports and airlines. Live flight information, including delays and rescheduling, will also be available through the portal. The website will be linked to information from the airport operations control centre which tracks flight movements of different airports
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