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BSNL CHENNAI REVIVES ‘OPEN HOUSE’
Posted on: 26/Nov/2010 12:04:23 AM
Market is forcing the BSNL Chennai to adopt methods to get closer to its customer. As a part of it BSNL Chennai is reviving its customer care interfaces to listen more closely to the subscribers. Grievance redressal mechanism would be strictly monitored and improved corrective action mechanism will be in put in place.
With its mobile user base crossing the 1 million mark in the Chennai Circle alone and with an equal number of landline connections (about 40 per cent of them hooked to broadband) to maintain, Chennai Telephones is finding merit in revisiting the “Open House” practice of having a direct interface with customers once in a while.
