IRCTC Warning: Avoid Unauthorised Food Delivery Apps While Ordering Food on Trains

The Indian Railway Catering and Tourism Corporation (IRCTC) has warned train passengers against ordering food through unauthorised websites and mobile applications during their journeys. The warning highlights the risks of food safety issues, online payment fraud and personal data theft associated with unverified food delivery platforms.

IRCTC has advised passengers to order food only through its official website, the Food on Track mobile application or authorised partners.

Risks of Using Unauthorised Food Delivery Platforms

According to the warning, unauthorised food delivery platforms may source meals from restaurants that do not follow the required food safety and hygiene standards. Such outlets may operate without proper licences or fail to comply with Food Safety and Standards Authority of India (FSSAI) regulations.

Food prepared in unhygienic conditions or handled by untrained staff can create health risks for passengers. Concerns have also been raised about the safety and hygiene practices followed during food preparation and delivery.

Personal Data and Payment Fraud Risks

Using unverified food ordering platforms may also expose passengers to financial fraud and misuse of personal information.

Passengers may be asked to share sensitive details such as:

- Passenger Name Record (PNR) details

- Mobile phone numbers

- Email addresses

- Debit or credit card details

- UPI payment information and transaction details

Sharing such information on unverified platforms could expose passengers to identity misuse, cyberattacks and financial fraud.

Delayed or Cancelled Food Orders

Passengers ordering through unauthorised platforms may also face problems such as cancelled orders, delivery delays or non-delivery of food.

In the absence of proper customer support and grievance redressal systems, passengers may find it difficult to obtain refunds or resolve complaints.

How to Order Food Safely on Trains

IRCTC has recommended using its authorised food ordering channels to ensure safer transactions and access to verified food service providers.

Passengers can order food through the following official channels:

1. IRCTC E-Catering Website: Visit www.ecatering.irctc.co.in

2. Food on Track App: Use the official mobile application to browse food options and place orders.

3. Customer Care Number: Call 1323 to place a food order.

Passengers can choose from available restaurants and order meals for delivery at selected railway stations along their journey. The updated list of authorised food delivery partners is available through IRCTC`s official website and mobile application.

Report Unauthorised Food Sales and Delivery

IRCTC has also asked passengers to report illegal food delivery activities or unauthorised vendors operating at railway stations or inside trains.

Passengers can contact the Railway Protection Force (RPF) through the 182 helpline number to report such activities.

The warning also highlights concerns about regulatory complianance and taxation. While authorised operators follow applicable tax requirements, unauthorised businesses operating outside the regulatory framework may avoid their legal tax responsibilities.

Important Advice for Train Passengers

Passengers should verify the food ordering platform before sharing travel details or making payments. Using IRCTC`s official e-catering website, Food on Track app or authorised partners can help reduce the risks of fraudulent transactions and food safety issues during train journeys.