Chennai Airport Warns Cab Drivers Against Cancelling Confirmed Rides and Demanding Extra Fares

The Airports Authority of India (AAI) has warned cab aggregators operating at Chennai International Airport against drivers cancelling confirmed bookings and demanding additional fares from passengers.

In an advisory issued on Thursday, the AAI said it had received complaints about cab drivers cancelling rides booked and confirmed through mobile applications and asking passengers to pay more than the fares displayed on the platforms.

Such practices cause delays in passenger pick-ups and create inconvenience for travellers arriving at or departing from Chennai Airport.

How to Register a Cab Complaint at Chennai Airport?

Passengers facing issues such as ride cancellations or additional fare demands can lodge complaints at the respective cab service counters located at the cab pick-up plaza and West Multi-Level Car Parking (MLCP).

They can also report incidents through the official social media accounts of the respective cab service providers.

If the issue remains unresolved, passengers can contact Chennai Airport officials through the following helpline numbers:

044-22560551

044-22560512

Chennai Airport Cab Service Complaint Contact Numbers

Strict Action Against Cab Drivers

The airport authorities said they would forward passenger complaints to the concerned cab aggregators for appropriate action. This could include blacklisting drivers and withdrawing their permission to operate at Chennai Airport.

The AAI has urged passengers to report such incidents promptly and cooperate with airport authorities to ensure a smooth and hassle-free cab pick-up experience.

Passengers using Ola, Uber, Rapido and other taxi services at Chennai Airport should be awarere of their rights and report any driver demanding fares beyond the confirmed booking amount.