TNEB Launches 24x7 WhatsApp Chatbot for Electricity Complaints in Tamil Nadu

The Tamil Nadu Electricity Board (TNEB) has introduced a 24x7 WhatsApp chatbot to help consumers register electricity-related complaints conveniently and get them forwarded to the concerned officials for action.

The new service, called the TNEB Chatbot, aims to simplify the complaint registration process and improve consumer grievance redressal across Tamil Nadu.

How to Register a TNEB Complaint Through WhatsApp

Consumers can use the following steps to register their electricity complaints:

WhatsApp Number: 94987 94987

Step 1: Save the number on your mobile phone.

Step 2: Open WhatsApp and send “HI” to the number.

Step 3: Follow the chatbot instructions to submit your complaint.

Step 4: Provide the required details using your registered mobile number or electricity service connection number.

The complaint will then be forwarded to the concerned officials for necessary action.

Benefits of the TNEB WhatsApp Chatbot

The 24-hour chatbot service is designed to make electricity complaint registration easier and more accessible. Consumers can use the facility to report service-related issues without visiting an electricity office in person.

The initiative is expected to support faster complaint registration, improve grievance tracking and help officials address consumer concerns within the stipulated time.

The facility is part of efforts to improve electricity services and make consumer support more convenient throughout Tamil Nadu.