Chennai Metro: Do’s and Don’ts for Passengers

Follow these essential guidelines while travelling on Chennai Metro to ensure a safe, comfortable and pleasant journey for everyone.

Do’s - Follow These Guidelines

1. Stand in Queue: Queue up patiently while entering stations, purchasing tickets and boarding trains.

2. Follow Baggage Limits: Ensure your baggage weighs no more than 25 kg and does not exceed 80 cm in length, 50 cm in breadth and 30 cm in height.

3. Stand on the Left on Escalators: Keep to the left side while using escalators.

4. Move Away After Using Escalators: Step away promptly after reaching the end to avoid obstructing other passengers.

5. Show Your Ticket When Required: Present your valid ticket or travel card to Metro personnel when requested.

6. Protect Your Valuables: Keep your belongings secure and remain alert in crowded areas.

7. Offer Seats to Those in Need: Give up your seat for pregnant women, elderly passengers and women travelling with infants.

8. Park Responsibly: Parking is at the owner`s risk. Secure your vehicle and belongings before leaving.

9. Keep the Premises Clean: Use the designated dustbins and avoid littering.

10. Assist Passengers with Disabilities: Make way for passengers with disabilities and offer assistance when appropriate.

11. Seek Help When Needed: Contact the Station Controller or Customer Care for assistance or information.

Don’ts  - Avoid These Actions

1. Do Not Travel Without a Valid Ticket: Always carry a valid Chennai Metro Rail ticket or travel card.

2. Do Not Share Tickets or Tokens: Do not share your card or token with another person during the same journey.

3. Do Not Cross the Yellow Line: Stay behind the platform safety line while waiting for your train.

4. Never Enter the Tracks: Do not step onto Metro tracks under any circumstances.

5. Do Not Jump Over Ticket Barriers: Use the designated entry and exit gates.

6. Do Not Force Train Doors Open: Allow train doors to operate normally and follow staff instructions.

7. Do Not Deface Metro Property: Avoid writing on, damaging or putting up unauthorised posters inside stations or trains.

8. Do Not Carry Prohibited Weapons: Firearms and knives are prohibited under the stated Metro guidelines; follow applicable security rules.

9. Do Not Smoke: Smoking is prohibited inside Metro stations and trains.

10. Do Not Consume Food Inside Metro Premises: Avoid eating inside station premises and on trains.

11. Do Not Bring Pets: Pets are not permitted inside Metro premises or trains under the stated guidelines.

Travel Safely on Chennai Metro

Following these simple rules helps maintain cleanliness, safety and convenience for all passengers. Be considerate of fellow travellers, follow instructions from Metro staff and observe station safety announcements throughout your journey.