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A new App Nanban introduced by Indian Overseas Bank
Posted on: 04/Dec/2017 11:51:39 AM
Indian Overseas Bank has introduced a new App called Nanban to its customers. IOB CEO and MD, R. Subramanya kumar informed that the new App Nanban has been introduced.
Along with this, IOB has also introduced a ‘happy and unhappy missed call’ plan. With these digital plans, the customers will be in ’24-hours’ touch with the bank. This will facilitate prompt response/redress for the complaints from the customers.
A new ‘missed call’ facility has also been introduced for the customers to convey their discontent about the banking service provided. If the missed call is made to the number 88288 46225, it will facilitate registration that the customer is satisfied and happy with the bank services. If the missed call is made to the number 88288 46220, it will facilitate registration as the customer is not satisfied with the bank services.
The bank officer concerned will contact the unsatisfied customers and initiate prompt action to address the grievances. There are no separate centres set up for this facility. This service has been linked to the respective branches of IOB.
In the 1st Phase, this new service was inaugurated in Chennai district. This will be extended to other districts. In the initial stages, more than 400 calls were received daily complaining about dissatisfactory services. With prompt actions having been taken to address the related issues, the complaint calls have now reduced to 150 per day.
Most of the complaints pertained to the point that though money was deposited through the machines (ATM), the amount has not been credited to the relevant account. Now, this has been attended.
Further, 1100 new cash depositing machines are to be installed. These machines will have the Braille system and audio reception system to serve the differently-abled personnel.
For the account holders who have defaulted on their loan payments, new alternative systems under the name ‘rehabilitation plan’ are available.
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