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Flipkart makes changes to returns and commission policies
Posted on: 07/Jun/2016 9:40:25 AM
Flipkart has recently revised its return policy to 10 days from the previous 30 days. Sellers on the e commerce websites have also been told to pay higher commissions. This will, in turn, result in an increased cost to customers.
Incidentally, Amazon has also revised its own return policy. At Amazon, where returns windows for some items were brought down to 10 days and electronic items (among others) could only be exchanged. The original 30-day return policy was apparently unpopular with sellers as they were responsible for all charges, including return shipping. Especially so as sellers felt that many customers were unfair in their expectations from them.
Flipkart’s increased commission form sellers will come into effect from June 20. Some items such as clothing, footwear, watches, jewellery, etc still have a 30 day return policy.
Reports have said that the increased commission would result in a 9 percent rise in prices. According to Flipkart, These changes will help sellers gain more control over their logistics and expenses and to encourage sellers to offer a better customer experience.
In addition to these, the Zero + commission policy has also been dropped. Under the policy, a select group of sellers were allowed to advertise on Flipkart, for a fee, and would only offer free shipping. In return, Flipkart would not charge a commission. Now, a revised free structure will replace the policy.
