Kumari Palany & Co

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Study on email responses conducted

Posted on: 07/Oct/2015 10:57:30 AM
A study conducted by the university of South California`s Viterbi School of Engineering has said that the best time to send a long, thoughtful reply to your email is the morning of a weekday. The study showed also that men reply to emails 4 minutes faster than women. Those that were replying from a mobile phone took lesser time to respond that those on a laptop. More than 50% of the reply emails were less than 43 words and those over 100 words were only 30%. 

People are more active during the day than the night on email. This is called a circadian rhythm. Also, the study showed that while replying to emails during the weekends, respondents sent shorter replies as compared to the ones on a weekday. The average time of reply among the respondents is 2 minutes. 50% of the responders respond under just an hour, and 90% of the responders replied to an email with a day or two of receiving it. 

The study also showed that older people took time to reply and that their replies were longer than the younger ones. With an average of 13 minutes, teenagers were the quickest to reply. The responders over 51 years took 47 minutes on average to reply; 35-50 year olds took 24 minutes; and 20-35 year olds took 16 minutes. 

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