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Comprehensive Database of E-mail and Mobile Numbers of Customers - BSNL Launch
BSNL has drive in state wide propaganda of collecting a comprehensive database of its landline customers in order to better serve its 3 Million landline and broadband users.
The newer
landline and broadband users have been submitted their E-mail and contact
number at the time of their setting up BSNL services; a bulky part of the
long-time customers has been so far to update their details, officials stated.
Main objective
of this scheme is to rationalize fault addressable mechanism via SMS alerts and
even the dispatching the e-bills, promotional schemes and alerts will be simpler
via Emails, said G. Vijaya,
spokesperson for BSNL Chennai Telephones.
Especially, a
chunk of 17 lakh landline and broadband users in rural areas, do not use any
e-mail accounts yet they only have mobile number as the contact channel,
officials said.
Toggling to
e-bills can even hoard a lot of printing and postal costs while customers will
be benefited from on the spot retrieval and ease of replicate reference, said
M. Ashraf Khan, Chief General Manager of BSNL Tamil Nadu.
The procedure
to update the prime details is available on Chennai.bsnl.co.in. Also the
customers can register their contact number on the codes in Chennai: 53334,
53733 and 9442253733.
