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chennai help lines

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Click here to see the Lake storage level

Head Office

EPABX

28451300 (20 LINES)

Fax

28458181

CMWSSB E-Mail Address

cmwssb@md2.vsnl.net.in

Web Site

www.chennaimetrowater.tn.nic.in

Officers E-mail Address

E-mail directory

Central Complaint Cell

28454040 (3 Lines)

Rainwater Harvesting Cell

28454080

 

Water Supply

 Central Complaint Cell

28535312

Regional Office I, Chennai - 10

26441179

Regional Office II, Chennai - 52

25014440

Area Office - I

25543863

Area Office -II

25904310

Area Office -III

25517457

Area Office -IV

26444623

Area Office -V

 26212101

 

Chennai Metro Water Headquarters

 Board

28451300

Complaint Cell

28454030

Complaint Cell

28454040

Managing Director

28459000

Chief Engineer(O&M)

 28453002

Suptdg. Engineer (Central)

28459291

Suptdg. Engineer (South)

28459292

Suptdg. Engineer (North)

28459293

Rainwater Harvesting Cell

28454080

 

 

 

DO'S

General

Use Metro water for drinking and cooking only.

Ensure clean environment particularly near water sump/tap

Provide rainwater-harvesting facilities for which the guidelines are available with us

In case the building is demolished for new construction, inform us to disconnect the service line

purposes. on request with 3 to 15 days in advance

Provide diaphragm chamber before the terminal chamber in case of hotels, lodges, hostels, cattle yards and community halls.

Provide grease trap in case of automobile service stations, Petrol Pumps.

Water Supply

Please rectify your Water Meter Chamber if it leaks.

Inform us if you notice a leaky service line on the road/Storm Water Drain crossing

Please rectify leaky plumbing systems

In case of sump, provide ball valve to avoid overflow

Rectify a leaky sump immediately

Clean the sump and overhead tank periodically with extra disinfectant

Keep your sump and overhead tank properly covered

Maintain a minimum distance of one meter between water and sewerage amenities in your premises

In the case of Hand Pumps please provide a platform to drain the spilling flow

Keep the components of Bucket Pump water tight

Use safe water for priming the hand pump if required, instead of using unsafe/waste water

Provide wheel valve/stop cock in pressure areas

Do consider replacing service lines once in 10 to 12 years

Report on illegal direct motor sucking

Please report on water pollution immediately.

Sewerage

Provide gully, floor trap and gratings as per standards

Fix the closet at least 0.9m (3 feet) above the road level

DONT'S

General

Do not waste or misuse the water, the priceless nature's gift.

Water is priceless and nature's gift given not to be wasted or misused

Don't use Metro water for car wash, gardening etc.

Don't use Metro water for building construction purposes

Water Supply

In the case of Public Fountains the service line should not be lowered

Sewerage

Never allow rainwater to enter the sewer

Avoid use possible rodent entry into sewer

Never throw cloths, rags, broken crockery's, cut pieces of vegetables/eatables etc. into sewer system

Never allow heavy chemicals/paints, cements to flow into sewer system

Do not permit puncturing of Manholes, removal of Manhole covers.

Do not dump animal waste like cow dung etc. to enter sewer directly or indirectly

More than 8 closets may not be put on 100mm (4 inches dia.) sewer connection. Increase the sewer size accordingly

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